Shipping policy

Shipping Policy

Thank you for shopping with Cuppa Kind Words.

All of our products are made to order through our trusted print partner, Printful. This means your item is created especially for you once your order is placed.

Processing Times

Orders are typically processed within 2–5 business days before shipping.

During busy periods such as holidays, launches, or sales events, processing times may be slightly longer.

Shipping Times

Estimated delivery times after dispatch:

United Kingdom: 3–7 business days
Europe: 5–10 business days
International: 7–20 business days

Please note that shipping times are estimates and may vary depending on your location, customs processing, and courier delays.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery location and order size.

Tracking Information

Where available, tracking details will be sent to your email once your order has been dispatched.

Delays & Lost Parcels

While we do our best to ensure timely delivery, we are not responsible for delays caused by postal services, customs, weather, or courier disruptions.

If your parcel appears lost or has not arrived within a reasonable timeframe, please contact us and we will do our best to help resolve the issue.

Incorrect Addresses

Please ensure your shipping address is entered correctly at checkout.

We cannot be responsible for orders shipped to incorrectly entered addresses. If you notice an error, contact us as soon as possible after placing your order.

Customs & Import Charges

International customers may be responsible for customs fees, import duties, or taxes charged by their country. These charges are the responsibility of the customer.